Here you will find answers to the most common questions. Browse our list of frequently asked questions and answers to quickly find the information you need. Can't find the answer to your question? Then don't hesitate to contact us for personal advice.
Important:
Although Cash Your Car specialises in used car buying, we are happy to help you further in your search for the perfect car. To purchase a used car, we refer you to our esteemed partner, Decaigny Selected Cars & Vans. You will find a wide range of quality used cars. Visit the website decaigny.be to view the current offer.
Are you interested in leasing? Our partner Flexlease offers various flexible leasing options to suit your needs. Flexlease caters for both companies and individuals and has a large range of more than 5,000 cars, both new and used. In addition, their range also includes a wide selection of vans.
Moreover, Flexlease also offers the option of leasing cars you see elsewhere. Find out more at flexlease.rent and find the lease deal that suits you.
CashYourCar ensures that you can sell your car in an easy and safe way because we can offer you the best offer through our years of experience and extensive network.
Moreover, you will not have to make unnecessary efforts and costs when selling your car. No unpleasant meetings and test drives with people you do not know. Moreover, you do not run the risk of losing the value of your car due to a potentially long sales period.
No, the whole process is completely free for you!
No, there is no charge for the valuation!
If you have forgotten something in your car, it is best to call one of our staff as soon as possible on the phone number: 051 31 66 66. There, you will be informed on what to do best.
Yes, it is possible to sell us a car with current financing as well. Please bring all documents from the financial institution with which you have concluded the financing to the appointment when you come to return the car. This way, we can determine the outstanding financing costs. These outstanding costs will be deducted from the final sales price, and after settlement with the bank, the vehicle will be released.
Yes, it is possible to sell a company-approved car to us. At your appointment, we ask you to bring the following additional documents:
Yes, this is possible. It is always important to be honest about the condition of the car to avoid discussions afterwards. We can get away with any car in any condition!
Yes, it is possible to sell a vehicle on behalf of a third party through CashYourCar. The following documents must be provided at the vehicle return appointment:
Yes, you can. In addition to the documents for the vehicle, bring the certificate of inheritance and death certificate of the deceased to the submission appointment.
No, we need both the registration certificate part 1 (formerly registration certificate) and the registration certificate part 2 (formerly registration certificate) to buy your car. Without these documents, we unfortunately cannot buy the car.
If the registration certificate is no longer available, you must submit it to the responsible registration office.
This is different with a financed car. With this, the registration certificate is usually filed with the bank.
In that case, please contact our customer service team.
Once you have entered all your details, you will receive a confirmation on the website. No separate e-mail will be sent to you.
No, unfortunately it is not possible to change the details you have entered. If you make a mistake when entering your details, simply re-enter your details.
The used car market is very dynamic. Therefore, vehicle valuations can change daily. We advise you to perform the online valuation again.
No, all data and photos must be filled in on the website. This is to make everything smoother and more accurate.
After you have filled in everything on the website, we will be happy to make an appointment. If everything is in order, we will offer the car to our network. We will keep you informed if there is a better offer! This will take a week at most, again to be able to offer you the best price. This is where we distinguish ourselves from our colleagues!
Besides basic information such as a valid periodic inspection and the number of previous owners, we also ask for detailed information about the equipment, such as the colour, and the overall condition of your car. In addition, to calculate a very accurate sales price for you, we request photos of your vehicle and damage. It is very important to be complete in the photos of the vehicle and damage to make everything go smoothly. Our experts will determine the final sale price on this basis.
The price we set for the purchase of your car may differ from the sales price on the private market, and this difference is influenced by several factors. In the private market, sales prices are often considered "negotiating prices", with a negotiating margin of typically 10-20%. Moreover, in the private market, "wish prices" often occur, which reflect a subjective valuation of the car by the seller and can differ significantly from the car's actual market value. As professional buyers, we also face significant costs when buying your vehicle, such as repair costs, storage, and transportation costs. These costs should be factored in when determining the purchase price.
Selling to individuals also involves significant costs for you as a seller, such as time and money spent answering phone calls, investing in advertisements, arranging appointments and test drives. Moreover, as a professional buyer, we also bear significant costs such as repair costs, vehicle storage and transport, as well as our team's time and expertise. It is also important to note that there are risks associated with transactions with individuals, such as the risk of fraud (e.g. counterfeit money, lack of vehicle re-registration, cheque fraud) or theft after receiving cash.
The in-person handover appointment is very important as our experts need to recheck the information provided on site. Any additional equipment or damage may lead to adjustments in the final sale price. Only after this information has been verified can we offer your car to our network.
Booking a return appointment in advance is essential, as it allows us to prepare the appointment carefully. This also allows us to reserve enough time for you so that the process runs smoothly and all your questions are answered.
Please bring the following items to your drop-off appointment at a branch:
If available, take the following items with you:
While these items are not absolutely necessary, they usually make for a better selling price.
Remember to remove all personal belongings from the vehicle before the return appointment. This way, the final data comparison and handing in of the car can be done quickly.
Immediately after the sale, you get your number plates back so you can deregister them. The car will then be resold.
Unfortunately, we cannot collect your car due to organizational reasons.
After the successful sale, we deposit the agreed amount into your bank account. However, it may take several banking days before the money is actually credited to your account. We strive to make the money transfer process as easy, reliable and secure as possible. Unfortunately, for security and organizational reasons, it is not possible to make cash payments.
